Terms of Service

Agreement

These terms govern your use of roanokedumpsterrentalgroup.com and the rental services provided by Roanoke Dumpster Rental Group, 3783 Peters Creek Rd, Roanoke, VA 24018. By booking a container you agree to them. Last updated September 7, 2026.

Quotes and pricing

Quotes are based on the information you provide about the debris type, volume, weight, location and rental duration. A quote is a flat rate that includes delivery, pickup, the agreed rental period and disposal up to the stated tonnage allowance. Charges may apply in addition where: the load exceeds the agreed tonnage allowance; the container is kept beyond the agreed rental period; prohibited materials are present; the load is filled above the top rail and cannot be legally transported; or a scheduled delivery or collection cannot be completed because of blocked access (a dry-run).

Prohibited materials

You may not place in any container: wet paint, solvents, adhesives, tar or other liquid or semi-liquid waste; motor oil, fuel, engine coolant or other automotive fluids; pesticides or herbicides; asbestos-containing material; propane tanks, aerosols or any pressurized cylinder; batteries of any type; medical, biohazard or radioactive waste; hazardous waste of any kind; contaminated soil or clean fill; whole tires; railroad ties or other creosote-treated timber; or appliances and other white goods containing refrigerant.

Virginia operates no general waste-ban list. The Commonwealth’s Solid Waste Management Regulations at 9VAC20-81, administered by the Department of Environmental Quality, regulate facilities rather than materials. The one statewide disposal ban of general application is on lead-acid batteries under Va. Code § 10.1-1425.1, where each battery improperly disposed of is treated as a separate violation; waste tires are governed by a threshold rule and by the Commonwealth’s waste tire program rather than by a flat prohibition. Virginia’s Computer Recovery and Recycling Act is a manufacturer take-back law and not a disposal ban, and this company makes no representation that electronics are prohibited from disposal in Virginia; they are nonetheless excluded from our containers because better routes exist for them. What Virginia does impose is a recycling rate mandate by population density under Va. Code § 10.1-1411: the City of Roanoke at approximately 2,352 persons per square mile and Roanoke County at approximately 386.9 persons per square mile both exceed the 100 per square mile threshold and are therefore subject to the 25 percent rate, while Botetourt, Craig and Franklin counties fall below it and are subject to 15 percent. Clean corrugated cardboard and scrap metal are separated out of loads by this company as a matter of course and routed for recycling. Household hazardous waste, including leftover paint, antifreeze, motor oil and aerosols, is handled by the Roanoke Valley Resource Authority at the Tinker Creek Transfer Station on an appointment and event basis rather than as a walk-in service; confirm the current arrangements with the Authority before transporting anything. The Authority moves the valley’s municipal waste approximately 33 miles by Norfolk Southern rail from Tinker Creek to the Smith Gap Landfill. Asbestos is never accepted in any container supplied by this company: in Virginia an asbestos project runs through a contractor licensed by the Department of Professional and Occupational Regulation, with notification to the Department of Labor and Industry, and the waste goes to a facility permitted to receive it under 9VAC20-81. Note also that the Department of Labor and Industry must be notified at least 10 working days before any demolition, whether or not asbestos is involved, and that under Va. Code § 36-99.7 a locality may not issue a building permit for the renovation or demolition of a building whose initial building permit was issued before 1 January 1985 without a licensed asbestos inspection, with residential buildings of four units or fewer exempt unless the work is for commercial or public development. Vegetative debris such as oak and maple limb wood is accepted only as a separate clean load, never mixed into a construction load, because it is handled and priced differently at the gate. Mixed construction and demolition loads from this company are taken to a permitted processing facility rather than direct to disposal. Disposal rules change — confirm current requirements with Virginia DEQ, the Roanoke Valley Resource Authority, the City of Roanoke and Roanoke County if you are unsure.

If prohibited material is found in a container you are responsible for the additional handling, disposal and any penalties incurred.

Placement, access and property

You are responsible for ensuring safe and legal access to the placement location and for obtaining any permit required for the container. The Virginia Statewide Fire Prevention Code, 13VAC5-51, adopts the 2021 International Fire Code with effect from 18 January 2024, and § 304.3.3 provides that dumpsters and containers with an individual capacity of 1.5 cubic yards or more shall not be stored in buildings or placed within five feet of combustible walls, openings or combustible roof eave lines. Every roll-off container supplied by this company exceeds that capacity, so the five-foot clearance applies wherever such a container stands.

Permit responsibility depends on whose right-of-way the container occupies, and in this valley there is more than one answer. A container placed entirely on your own driveway or private property is generally outside any locality’s right-of-way permit requirement. If any part of the container or its placement touches a City of Roanoke street, alley or sidewalk, the City’s Dumpster/Portable Storage Container Permit is required, issued by the Transportation Division of the Department of Public Works under the Code of the City of Roanoke (1979), Sections 14.1-41 through 14.1-46 and Section 30-2. That permit runs for a maximum of 30 consecutive days for a dumpster and 7 consecutive days for a portable storage container; it must be applied for at least 10 calendar days before placement; it requires a certificate of public liability insurance of at least $1 million per occurrence naming the City of Roanoke as additional insured, approved at least 10 days before placement; and it requires placement at least 30 feet from stop signs, stop bars, crosswalks and intersections and at least 5 feet from driveways, no obstruction of walkways or fire hydrants, a 10-foot-wide travel lane maintained at all times, traffic cones and reflective tape in place at all times, company contact information displayed on at least two sides, and notice to adjacent businesses and residences. Fees are set by the City and are not published; contact the Transportation Division for the current schedule. Where the container is to stand on a street in Roanoke County, note that county subdivision streets are generally maintained by the Virginia Department of Transportation rather than by the county, under the Byrd Road Act, so a street placement there is a question for the VDOT Salem District and must be resolved with VDOT before placement. This company makes no representation that any dumpster-specific VDOT permit category exists; what does exist is 24VAC30-151-50, under which objects placed on, above or under the right-of-way in violation of the applicable rules shall be removed within 10 calendar days of receipt of notice from VDOT, with anything posing an immediate safety risk to be removed immediately at the owner’s expense. The City of Salem and the Town of Vinton administer their own arrangements and must be contacted separately. You are equally responsible for any homeowners association rule, deed restriction, historic district requirement or property owner approval that applies. Containers must be kept clear of hydrants, intersections, fire escapes and building egress.

Locates on private property are your responsibility. Call Virginia 811 on 811 before anything is dug or demolished. Under Va. Code § 56-265.19 A a scheduled excavation date shall be “not less than 48 hours nor more than 12 working days from the date of the locate request,” a locate request is valid for 15 working days, and demolition is expressly covered by the statute and not only excavation. You must disclose known hazards including buried utilities, sewer, water and storm laterals, an oil tank or its fill and vent lines, a septic system, a detached garage, shed or porch roof the hoist arm must clear, a gravel or dirt pad that is soft or rutted after rain, a steep, curved or hillside-cut driveway, a narrow street or alley approach, recently poured or already cracked concrete, known sinkhole or subsidence activity on the property, and overhead service drops or low limbs. Frost depth in this area is set locally rather than statewide: the City of Roanoke’s Local Climatic Design Criteria give 18 inches in the City of Roanoke and 24 inches in Roanoke County, the Town of Vinton and the City of Salem, so any question about footing depth is a question for the building department of the locality the work is in. Driveways, aprons and slabs that have moved with freeze-thaw, or that are under repair, must not be cut, cored or drilled without first establishing what is inside them; that work is yours, not ours.

We use protection boards under container wheels and rails on residential deliveries as a matter of course. Even so, the placement of a heavy container on any driveway, gravel or dirt pad, alley or paved surface carries inherent risk, and that risk is greater on a graded or hillside driveway and on the karst terrain common in this valley, where Virginia Energy notes that sinkhole subsidence “is generally not covered by a standard homeowner’s insurance policy.” Where you direct placement on a specific surface, you accept that risk. We are not liable for damage to driveways, lawns, curbs, aprons, porch steps, walkways, wells, irrigation or underground utilities arising from placement you have requested or approved.

Loading and safety

Do not load material above the top rail of the container. A heaped load cannot be covered, cannot be legally transported, and will not be collected until it is leveled. Distribute weight evenly, and bear in mind that broken concrete, brick, block, wet termite-damaged framing and foundation spoil reach legal transport weight in a container that still looks half empty. You are responsible for keeping the load below the rails so it can be covered while the container is on site — load heavier debris over lighter, bag insulation, break down cardboard, and cover anything that will take on water or blow out in a high wind, and expect us to secure or collect containers ahead of a forecast storm. Rain, snow and ice add weight to an open container, and in an area that averages roughly 42.82 inches of precipitation and 14.8 inches of snow a year on the 1991 to 2020 normals published by the National Weather Service office in Blacksburg for station ROA, that weight is charged to you at the scale; a container that has filled with water may need to be pumped before it can be moved. On a sloped driveway, load flat and load low, because an uneven load in a container on a grade behaves unpredictably. Do not stand or climb on the container. Keep children and animals away. Containers must not be moved, tampered with, or have doors opened by anyone other than our personnel.

Rental period and collection

The standard rental period is stated in your quote. Contact us when you are ready for collection. If we cannot access the container on the scheduled collection date because of parked vehicles, locked gates or other obstruction, a dry-run charge may apply.

Payment

Payment terms are as stated in your quote. Account customers are invoiced under agreed terms. Overdue balances may attract charges as permitted by law.

Cancellation

Cancel or reschedule with reasonable notice at no charge. A charge may apply where a truck has already been dispatched to your address.

Ownership and title

Containers remain our property at all times. Title to material placed in a container passes to us on collection. Do not place items of value in a container expecting to retrieve them.

Limitation of liability

To the maximum extent permitted by law, our total liability arising from any rental is limited to the amount paid for that rental. We are not liable for indirect, incidental or consequential losses, including project delay costs.

Website content

Content on this site is provided for general information. Sizing guidance, weight figures, pricing ranges and regulatory summaries are indicative and may change; confirm current requirements with the relevant authority. All site content, branding and imagery is our property or used under license and may not be reproduced without permission.

Governing law

These terms are governed by the laws of the Commonwealth of Virginia. Any dispute will be subject to the jurisdiction of the Virginia courts sitting in Roanoke, VA.

Questions about these terms? Call (540) 685-0739 or email info@roanokedumpsterrentalgroup.com.